Shipping and Returns

Shipping Costs
We provide you free shipping on orders over €49. On orders under €49, we will charge a fee based on the following table. Posters up to 18×24 inches or up to 50X70 CM these prices will be applied. For all other products and items more than 1KG, a 15% additional fee will be added to the standard shipping prices. Also please be noted for some heavier products like frames, we cannot offer you free shipping due to our supplier policies.

USA
EUROPE
EFTA STATES
CANADA
AUSTRALIA / NZ
WORLDWIDE
First product €5.40 €5.10 €9.49 €5.45 €7.25 €9.49
Additional product €0.40 €0.25 €0.25 €0.25 €0.25 €0.25

Delivery Time
The delivery time is 3-9 working days for most cases but could be different based on your locations and some other factors.

Tracking
We always ship your orders with the best, reliable, and fastest shipping options, and in most cases, it takes 3-9 days to be delivered based on some factors like your location, amount of request, and orders of high seasons. Once we ship your orders, we will provide you a tracking number and also a tracking URL to allow you to track your order at any time. Also, you will receive an extra following email once your order is shipped including these data. You may also track your order or access tracking data directly from your account.

Shipping procedure
For those orders could be delivered to your mailbox such as small posters and A4 posters, they are shipped by the local postal service and will be delivered in your mailbox.

Orders including frames or big size posters or over are shipped by international shipping services including FedEx, DHL, or UPS to ensure high quality, fast deliveries, with perfect tracking of your package all the way to your doorstep. Due to several conditions, delivery time may be vary based on your location and amount of requests. It should not take longer than one week once your order is ready for most cases. You may reach us anytime if you have any further questions regarding your order and delivery options.

– The package will initially be delivered to your door where you have to sign to receive the parcel.
– If the delivery attempt to your door fails, the package will be delivered to your neighbor who can sign for it and you will receive a drop card. The drop card is put in your mailbox so you will know that your neighbor has your package.
– If the delivery attempt to your neighbor also fails, the package will be dropped off at the closest post office. You will get a drop card in your mailbox notifying you where your package is awaiting pick up.
– For most cases, you have 16 days to pick up the package, after that time the package will be sent back to Pixeep.

Order damaged upon arrival
If you received a product that was damaged upon arrival or faulty in any other way email our Customer service at support@pixeep.com as soon as possible with pictures of the product/packaging. We strive to have 100% happy customers and will make sure to help you quickly whilst correcting any errors. The returning cost will be your responsibility.

Return & Exchange Policy
We do our bests to provide you high-quality products and fast delivery. But since all printing products are prepared and printed upon placing the order & request, we do not accept any exchange and also do not accept returns except for some limited reasons and only under some circumstances including receiving damaged goods or totally incorrect printing. Please be noted, the returning cost will be your responsibility and we can only offer you a store credit upon receiving your returned items. Please make sure you reach us, get the return code before any further action. Please send us an email including your order number and reason for returning items to support@pixeep.com in order to create a dispute for returning items. Also please be noted, any request for return must be submitted within 3 days of delivery. Otherwise, we are not able to offer you any return services afterward.

What happens if I do not collect my parcel?
For goods that are returned to us because the customer has not collected the goods, we charge a fee of €35 to cover our packaging fee and costs of return shipping.