Free shipping on orders over €39. On orders under €39, we will charge a fee based on the following table. Posters up to 18×24 inches or up to 50X70 CM these prices will be applied. For all other products and items more than 1KG, a 15% additional fee will be added to the standard shipping prices.
AUSTRALIA / NZ
The delivery time is 3-9 working days.
You can track your parcel all the way from our office to your house.
Search for your package with your tracking number here: https://gls-group.eu/EU/en/parcel-tracking?match=
Orders including only 13×18 cm posters and A4 posters are shipped by the local postal service and will be delivered in your mailbox.
Orders including frames or posters sized 30×40 cm or over are shipped by DB Schenker to ensure high quality, fast deliveries, with perfect tracking of your package all the way to your doorstep.
- The package will initially be delivered to your door where you have to sign to receive the parcel.
- If the delivery attempt to your door fails, the package will be delivered to your neighbor who can sign for it and you will receive a drop card. The drop card is put in your mailbox so you will know that your neighbor has your package.
- If the delivery attempt to your neighbor also fails, the package will be dropped off at the closest post office. You will get a drop card in your mailbox notifying you where your package is awaiting pick up.
- You have 16 days to pick up the package, after that time the package will be sent back to Pixeep.
Order damaged upon arrival
If you received a product that was damaged upon arrival or faulty in any other way email our Customer service at email@example.com as soon as possible with pictures of the product/packaging. We strive to have 100% happy customers and will make sure to help you quickly whilst correcting any errors. The returning cost will be your responsibility.
What happens if I do not collect my parcel?
For goods that are returned to us because the customer has not collected the goods, we charge a fee of €35 to cover our packaging fee and costs of return shipping.